Subject: Tech Support Candidate - Leena samanya Leena
From: Leena samanya Leena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 04:30:43 -0500

| | Tech Support Test

Name | Leena samanya Leena
E-mail | [email-masked]
Phone Number | (91) 9315628605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sant nagar  burari
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lotus hospital | Center manager | 9 nov.2021 | 30000
Previous Employer 1 | Ioh path lab | Lab supervisor | 29 March 2020 | 25000
Previous Employer 2 | Shri ram singh hospital | Lab technician | 4 Oct 2018 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will check that either we have granted access to open the website or not I we have not been granted access the I will do that
Clear browser cache, history and cookies.

Reset Chrome browser settings.

Reset Wi-Fi Modem.

Restart DNS client.

Change IPv4 DNS Address.

Disable "Experimental QUIC protocol" flag.

Changing maximum allowed TLS version.

Reset the Chrome profile Sync.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

Passion
Confidence
Reliability
Handling customer confidentiality
Solving  customer issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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