Subject: Tech Support Candidate - Abhishek Gupta
From: Abhishek Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 04:18:58 -0500

Tech Support
Test

Name

Abhishek
Gupta

E-mail

[email-masked]

Phone Number

(91) 8104363688

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Jaipur

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mattsen Kumar LLC

Sr. Executive IT Service
Delivery

NA

26555

Previous Employer 1

RoundAbout
Technologies

System Engineer

Dec 31, 2018

21000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I have done the below-mentioned troubleshooting
steps to check the error:

Step 1:Check the internet connectivity

Step 2:Check the same link is accessible for the other user or not?

If the same link is accessible on other user's system:

Check with Network and Server team the NDTV website is allowed for the user or
not?

If the link is allowed:

Step 1: Ping the NDTV URL

Step 2: Clear the cache, history of the browser and reopen the same link.

Step 3: Run the flushdns command with administrative privileges.

Step 4: Check the blockage in the network section using F12 key on the
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Turn on the Bluetooth Speaker

Step 2: Turn on the Bluetooth of the mobile phone to which the device is to be
connected

Step 3: Paired both the devices

Step 4: Now the Bluetooth speaker is connected to our mobile phone.

What
according to you makes you a good candidate for customer service or technical
support job?

It's all about our positive attitude like we
should be soft-spoken, good listeners, problem solvers, helpful, team builders
and know how to connect the people well.

On a scale of 1 - 5
please rate your fluency in spoken English

3