Subject: Tech Support Candidate - Neville Framjee
From: Neville Framjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 04:11:53 -0500

Tech Support
Test

Name

Neville
Framjee

E-mail

[email-masked]

Phone Number

(+91) 9910660813

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gyankhand 3 , Indrapuram
Ghaziabad

Which best describes your Technical Support
capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

none

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

momentum india

Head of
sanitation management

31st october 2021

35000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

i will
first try refreshing the website , if i am still not able to access the website
then i would check my internet connection , i would then troubleshoot the
network connection on my computer . if i am still not able to access the website
i would then try connecting to a different network connection to access the
website .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

step 1 : turn on speaker and shift to bluetooth
pairing mode

step 2 : turn on bluetooth on you mobile phone

step 3 : click pair new device and search for the name of the bluetooth
speaker

step 4 : select the desired speaker audio and proceed on playing you music or
videos.

What according to you makes you a good candidate
for customer service or technical support job?

i have
good technical skills and am able to solve various scenarios quite easily and
quickly . i think outside the box which gives me the upper hand on solving
problems alot quicker than a few other individuals .

On a scale of 1 - 5
please rate your fluency in spoken English

4