Subject: Tech Support Candidate - Ravi Choudhary
From: Ravi Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 04:11:28 -0500

Tech Support
Test

Name

Ravi
Choudhary

E-mail

[email-masked]

Phone Number

(+91) 8969622551

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Dhanbad (Jharkhand)

Which best describes
your Technical Support capabilities

I don't have experience or
skills for Technical Support

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Concentrix Daksh ltd

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I would first check the website whether its
correct or not. If the website is correct, than I would check for the cookies
and cache, because it might be one of the reason due to which the website might
not open. Even if after checking these things the website doesn't open, than we
can try opening the website in some other browser. It might happen that some of
the website might not open with certain browser. Also I would check for the
internet connection.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Switch
on the Bluetooth speaker.

2. Switch on the phone's Bluetooth.

3. Search for the device from your phone Bluetooth.

4. Once the device is found, than click on pair or connect.

5. Once the connection is displayed on the mobile phone screen, than we are all
set to go.

What according to you makes you a good candidate
for customer service or technical support job?

The very
first thing that I do is to listen to the customer queries,  active listener I
would say. I would than apologize for the trouble faced by the customer while
using our application, at the same time I would also try to show sympathy and
empathy. Than I would take a step further. I would take the ownership of the
issue and I would try to resolve the issue on the very first touch. Sometimes
there might be a call regarding the trouble that the customer might face in the
application, but the problem is not of my department. In this type of issues a
good CSR would not abandoned the customer saying that this is not our issue
because I am not from this particular department. The customer is facing issue
with our application and even if the issue is out of my reach, it doesn't
matter, I do know where I might get resolved. I would simply take the ownership
and warm transfer the call to the particular department and make sure that the
customer's issue is resolved.

On a scale of 1 - 5 please rate your
fluency in spoken English

4