Subject: Tech Support Candidate - Amit Sharma
From: Amit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 03:54:47 -0500

| | Tech Support Test

Name | Amit Sharma
E-mail | [email-masked]
Phone Number | (+91) 9873542425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Technical specialist | June 2020 | 55,000
Previous Employer 1 | Ibm | Associate manager | Sep 2019 | 42,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the URL is correct
2. Check Internet connection is working or not
3. Check if system internet explorer or any other browser has policy to block external webpage
4. On basis of error it may possibility to work in progress with ndtv website and it’s not working

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First power ON both devices ie. Mobile phone and Bluetooth speaker
2. Then on Bluetooth with your mobile phone and  press button of Bluetooth in Bluetooth speaker
3. LED blinking on Bluetooth speaker, confirm it’s ready to pair
4. Check with mobile on Bluetooth list , Bluetooth speaker brand/ model available there
5. Click on it on mobile phone to connect with speaker
6. A small beep sound once connected and mobile phone showing now connected to Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Good pronouncing
2. Start with greetings to customer
3. Should have same peaches of voice
4. To be straight to answer
5. Good listener to understand or understand the requirements to support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |