Subject: Tech Support Candidate - Nikita Srivastava
From: Nikita Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 03:38:40 -0500

| | Tech Support Test

Name | Nikita Srivastava
E-mail | [email-masked]
Phone Number | (+91) 9369992137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Magic software | DM trainee | Going on | 10500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll try cleaning cookies and cache.
Or I'll another browser like chrome or edge.
Or I'll check my internet connection is it good or not.
Or I'll contact website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth in both devices.
In phone, click on the device name of other Device.
Pair it.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication
2. Confidence to talk to others
3. Good knowledge of technology

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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