Subject: Tech Support Candidate - Rijo Roy
From: Rijo Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 03:35:55 -0500

| | Tech Support Test

Name | Rijo Roy
E-mail | [email-masked]
Phone Number | (91) 9958111544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mehrauli,New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the URL that I have searched for.
If that is fine I will check my internet connectivity,whether it is working or not.If that is also fine I will check my wifi settings and if I find something unusual I will run a troubleshooting on wifi.If that also is fine then I will contact Internet Provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on both bluetooth on both the devices.Then open bluetooth settings on your phone and go to available devices and look for the name of your blueooth speaker and click on it.It will ask to pair ,click Ok and you will successfully pair your bluetooth device to your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Im technically sound and I know what has been asked above in the questions.I can help people with their queries smoothly and efficiently.I myself has been helping and resolving my own system problems since childhood.I can interact with people without any hesitation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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