Subject: Tech Support Candidate - ASHISH SODA
From: ASHISH SODA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 03:29:27 -0500

| | Tech Support Test

Name | ASHISH SODA
E-mail | [email-masked]
Phone Number | (0121) 7217353402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sony india pvt.ltd | Trainee Technical support | till date | 16800
Previous Employer 1 | Opulence Organisation | business development | Sept 2021 | N/A
Previous Employer 2 | Rahul Enterprises Meerut | TSO | August 2019 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting why you can't get to some pages can be tricky, but this guide will get you on the right path to seeing if it's a problem with your computer or elsewhere.

This guide walks you through seeing what you can and cannot access, and gets you to the resources you need to help fix the problem.
1- Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2- Open your browser. In the address bar at the top, type in google.com , then push Enter or Return.
3- Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
4- Make sure search results load properly.
5- If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
6- It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | CSRs should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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