Subject: Tech Support Candidate - Manish Verma
From: Manish Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 03:14:02 -0500

| | Tech Support Test

Name | Manish Verma
E-mail | [email-masked]
Phone Number | (91) 7080276503
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hello
Good morning or good evening
Listen all the problems and firstly I'll ask to fix and check the net connection after that check there is browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly one the bluetooth on mobile phone and also on the speaker and put mode on bluetooth after that search the name of the speaker once it show then make pair to bluetooth speaker after that bluetooth speaker connect to Mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Fix all the problems listing all the problems and be calm and politely to the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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