Subject: Tech Support Candidate - Matta Ravikumar
From: Matta Ravikumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 03:08:10 -0500

Tech Support
Test

Name

Matta
Ravikumar

E-mail

[email-masked]

Phone Number

(521213) 7730979174

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Hyderabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Isuzu motars India Pvt Ltd

Quality inspection
engineer

October

15k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First we have to chek the correct information
about that while opening and check the network connection while
browsing

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all switch on the Bluetooth options
and as well as Phone also and check the while connect or not and connect it then
it will be work

What according to you makes you a
good candidate for customer service or technical support job?

I should rectify the coustomers problem easily and give a
100%solution for the problem

On a scale of 1 - 5 please rate your
fluency in spoken English

5