Subject: Tech Support Candidate - Koastubh chaturvedi Koastubh
From: Koastubh chaturvedi Koastubh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:59:47 -0500

| | Tech Support Test

Name | Koastubh chaturvedi Koastubh
E-mail | [email-masked]
Phone Number | (91) 9454837696
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Network Analyst | Nil | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check the spelling and all punctuation whether I have written correctly or not meanwhile will clear all cache memory and history of the browser.

I will check using https:// and then try it on incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First power on your bluetooth speaker meanwhile open your phone wifi.

As sson as your phone wifi catches your bluetooth speaker you are good to go.

What according to you makes you a good candidate for customer service or technical support job? | Understanding the problem and try to look on the problem using customer's eye and to make yourself fully alert to find all possible ways to help the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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