Subject: Tech Support Candidate - Digvijay Mehta
From: Digvijay Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:57:44 -0500

| | Tech Support Test

Name | Digvijay Mehta
E-mail | [email-masked]
Phone Number | (+91) 9953824299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSG International | CSR | | 58333/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We need to identify the error and according to it.
Clean the cache and cookies.
Then enter on the browser www.ndtv.com
Then it has started working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of speaker and mobile device.
Pair it with speaker.
Play it the song of your choice.

What according to you makes you a good candidate for customer service or technical support job? | Be empathetic and polite, Listen to the customer concern carefully and address it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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