Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:42:40 -0500

Tech Support
Test

Name

Gaurav
Kumar

E-mail

[email-masked]

Phone Number

(91) 9988438663

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Octopus Tech

Customer
support Exicutive

Oct 2021

10000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1 Check the internet
connection.

2 Check, if flight mode is on then browser also doesn't fetch site.

3 Refresh the PC.

4 restart the PC.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1 Turn on
the bluetooth

2 Open setting in phone or diret open bluetooth setting.

3 Click on "Search for new device".

4 Now bluetooth device is must showing there just select the correct one.

5 Now the device automatically connected and also will be showing.

What according to you makes you a good candidate
for customer service or technical support job?

I don't
have experience in tech support but I have knowledge of various troubleshooting
of computer system.

On a scale of 1 - 5 please rate your
fluency in spoken English

3