Subject: Tech Support Candidate - Varinder kumar
From: Varinder kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:36:46 -0500

Tech Support
Test

Name

Varinder
kumar

E-mail

[email-masked]

Phone Number

(+91) 7009557242

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Pathankot

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers
& Audio
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Eclerx

Senior Quality analyst

31 August 2021

23000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
step: check the website address whether is correct or not then, Delete the cache
and cookies of the browser.

Second step: Open the browser in private window and run the website. Then check
the browser settings and proxy.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
the Bluetooth of the mobile and speakers as well.

2. Try to pair the both the Bluetooth.

3. Congratulations Bluetooth are connected and enjoy the music.

What according to you makes you a good candidate
for customer service or technical support job?

Aa I have
technical background, I have done electronics and communication engineering and
have knowledge about technical skills and gadget's. I also have 4.4 years
experience as quality analyst, so I have many ideas to resolve the technical
issues.

On a scale of 1 - 5 please rate your fluency in
spoken English

4