Subject: Tech Support Candidate - Sumer Rawat
From: Sumer Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:27:24 -0500

| | Tech Support Test

Name | Sumer Rawat
E-mail | [email-masked]
Phone Number | (91) 8979696800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 41
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Cutomer support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ksnr services | CRM EXECUTIVE | 8th Nov 2021 | 43000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the internet connection and then I will close all the apps in the back ground and still the issue persist I will clear cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn on your bluetooth speaker.
2-Go to settings of your mobile
3-Tap the Bluetooth option available & turn on the bluetooth option.
4-A list of available devices will appear.
In case your device is not visible click on the  Refresh tab near available devices.
5-Now once the device is visible in your mobile select your bluetooth device and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

According to me customer services is something where in we have to resolve the issues or the queries of the customers in order to do that we have to be polite and humble also sometimes the customer is abusive but we have to make sure to reply in a polite way because the customer is just not satisfied with the services or the product offered by the company I always make sure that incase I am the customer I am not satisfied with the product definitely my first point of contact would be customer service I really would be aggressive abusive but if the customer service agent would talk to me in a polite manner and help me with
the issue as a customer I will also make sure to give respect to the agent.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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