Subject: Tech Support Candidate - Thilagar Alagarasan Thilagar
From: Thilagar Alagarasan Thilagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:13:16 -0500

| | Tech Support Test

Name | Thilagar Alagarasan Thilagar
E-mail | [email-masked]
Phone Number | (98401) 28982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SALEM
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Comvision India private Ltd | System Engineer | Till now | 31600
Previous Employer 1 | Metro Infrasys Pvt Ltd | Project Engineer | 20-may-2021 | 26000
Previous Employer 2 | Vaaan infra Pvt Ltd | Customer support engineer | 30-Aug-2021 | 21000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection.
2. Make sure whether the site opening for all or not.
3. Clear browsing history and cache file, then try to reopen the browser
4. Give system a restart.
5. Check the firewall

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker power and press the Bluetooth button on the speaker.
2. In mobile, swipe down from the top of the screen.
3. Touch and hold the bluetooth button.
4. Tap pair new devices, check for available devices or refresh.
5. Tap the name of your bluetooth device you want to pair.

What according to you makes you a good candidate for customer service or technical support job?

1. Listening
2. Communication
3. Patience
4. Problem solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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