Subject: Tech Support Candidate - Harsh Bhardwaj
From: Harsh Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:08:23 -0500

| | Tech Support Test

Name | Harsh Bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 8004565236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur City 1 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cleantech Emersol plv ltd | DCH | Present |
Previous Employer 1 | Quality Austria Central Asia Pvt Ltd | SPOC | 30 Sep'21 |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. See the error message
2. Check internet connectivity
3.Go to browser setting and clear the cookies
4. If still not working then see the anti virus for blocked sites

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on speaker and Bluetooth of phone
2. Press the bluetooth button of speaker for some seconds so that speaker is ready for connecting
3. Search device in phone
4. Tap in the name of speaker once shown
5. Tap the button to pair once prompted

What according to you makes you a good candidate for customer service or technical support job? | Who listen to customer problem carefully in ine go and then give solution step by step taking confirmation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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