Subject: Tech Support Candidate - Divya Verma
From: Divya Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:07:28 -0500

| | Tech Support Test

Name | Divya Verma
E-mail | [email-masked]
Phone Number | (91) 8948517887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 58
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll try reconnecting to server by refreshing the site
I'll check my network connection again
After that I'll go to some technical issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth in your mobile phone
Turn on the device you want to pair with your mobile phone
In mobile phone search for devices,when the device name appears click on it
It will be connected successfully

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Technical knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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