Subject: Tech Support Candidate - Abhijit Singh
From: Abhijit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:06:20 -0500

| | Tech Support Test

Name | Abhijit Singh
E-mail | [email-masked]
Phone Number | (+91) 9681813161
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkatta
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MArble Box Solutions LLP | Quality | 15 September | 25000
Previous Employer 1 | Wide Information Technology Private Limited | Quality | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Click the padlock icon in the address bar to see if Firefox has blocked parts of the page that are not secure. After that open a new tab to check wether any other page is opening or not. After that try clearing the cookies and cache and re try to open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker and after that go to the blutooth section of your phone, try searching for a new device. When you found a new device tap on it and it will ask for a permission to pair it with the bluetooth, tap on ok and it will be paired.
What according to you makes you a good candidate for customer service or technical support job? | I am a keen learner and I have a experience as well so I can do more.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |