Subject: Tech Support Candidate - Khushbu Shekhawat
From: Khushbu Shekhawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:03:37 -0500

| | Tech Support Test

Name | Khushbu Shekhawat
E-mail | [email-masked]
Phone Number | (97310) 39547
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | Technical Operations Analyst | | 440000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i would check if its a network error or an error due to my browser settings. If the pop ups or some internal settings needs to be changed then will do that. Will clear out the cache and cookies from the browser. Will check for the website address. At the last will try to open the website in a new browser window.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth speaker, then from your mobile phones setting enable the Bluetooth.  Once enabled, checked for the available devices and once the name of Bluetooth appears for pairing, pair the Bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? | The candidate should be able to understand the user requirements and should be able to assist the user in every possible alternate to solve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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