Subject: Tech Support Candidate - Harsh Pandita
From: Harsh Pandita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 01:59:42 -0500

Tech Support
Test

Name

Harsh
Pandita

E-mail

[email-masked]

Phone Number

(70066) 44109

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Jammu

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon

Resolution specialist

NA

41000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I would clear the cache and cookies in my
computer. Then I would like to restart my computer and open the browser. After
that I would like to open the website and it will be good to go.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth on your mobile phone.

2. Pair the device with the mobile phone.

3. Connect the device and enjoy the music.

What according to
you makes you a good candidate for customer service or technical support
job?

Technical support job is good for me because I have been in
the customer service industry for almost 3 plus years and have the experience to
handle clients as well as customers under pressure situations.

On a
scale of 1 - 5 please rate your fluency in spoken English

4