Subject: Tech Support Candidate - Subhakanta Swain
From: Subhakanta Swain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 00:31:28 -0500

| | Tech Support Test

Name | Subhakanta Swain
E-mail | [email-masked]
Phone Number | (201301) 7008962743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 66 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Customer executive | 8th September | 15
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I make sure my internet connection is working properly, if it's not working then I'll try to fix it. If there are no issues in internet connection then I'll clear the history, caches and cookies and refresh the page to open the website.
If it still doesn't work then I'll contact with the website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker.
2. Go to phone settings.
3. Tap the bluetooth option.
4. Turn on the bluetooth.
5. A list of bluetooth devices will appear, search the name of your device ,then tap on device, your bluetooth speaker will be connected to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Customer focus
2. Patience and flexibility
3. Knowledge of the process
4. Language skills
5. Handling easy or difficult situations

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |