Subject: Tech Support Candidate - Jayant Alawadhi
From: Jayant Alawadhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 22:17:49 -0500

| | Tech Support Test

Name | Jayant Alawadhi
E-mail | [email-masked]
Phone Number | (91) 9899357405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infoedge | Senior executive | Jan 2021 | 30,000
Previous Employer 1 | Genpact | Process associate | July 2019 | 22,000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check cookies
Check pop ups blocked
Check internet connection
Check browser settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on speaker
Search speaker on bluetooth settings on phone
Pair the device
Connected

What according to you makes you a good candidate for customer service or technical support job? | I have attained a good overall experience interacting with customers from past 3 years with different profile, comprising of both international clients and domestic clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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