Subject: Trainer Candidate - Anand Jha
From: Anand Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 13:22:34 -0500

Tech Support
Test

Name

Anand
Jha

E-mail

[email-masked]

Phone Number

(91+) 9205339034

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Do Mobile India Pvt Ltd

NSM

March,20

150000

Previous Employer 1

Reach Infocom

NSM

Nov,16

125000

Previous Employer 2

Celkon Mobile

Service
head-North & East India

2014

95000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

A dynamic
professional with 20 years of extensive experience in Business Development,
Marketing Operations, Distribution & Supply Chain Management,Strategy
Planning,. Currently Heading Business for  East India in   Do Mobile India
Pvt Ltd.,

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

A dynamic professional with 20 years of extensive experience
in Business Development, Marketing Operations, Distribution & Supply Chain
Management,Strategy Planning,. Currently Heading Business for  East India in
Do Mobile India  Pvt Ltd.,

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service reps will get the problem solved
eventually. Great customer service reps will get it solved immediately, doing
everything they can to remedy the problem at hand.

Conceptually, the main difference between providing “good” customer service
and delivering “great” customer service is that, in the former, you are
probably only barely keeping your customers satisfied; while in the latter, you
are not only keeping them satisfied – you are also keeping them loyal! This is
a very important distinction – and one that many services providers do not
always “get”.

What according to you makes you a good candidate
for this position?

An effective communicator with excellent
relationship building & interpersonal skills; strong analytical, problem
solving & organizational abilities.

A strategic planner with experience in implementing and managing processes for
business excellence and achieving maximum customer satisfaction.

Proficient in strategic planning, market plans execution, competitor and market
analysis, staffing, management reorganization and targeted marketing.

On a scale of 1 - 5 please rate your fluency in
spoken English

5