Subject: Tech Support Candidate - Sujeet Sarkar
From: Sujeet Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 11:43:39 -0500

| | Tech Support Test

Name | Sujeet Sarkar
E-mail | [email-masked]
Phone Number | (91) 8860489391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CSA | Still working | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, we will acknowledge the customers issue and assure them to help with the issue.

We will check the browser that the customer is using.

Check the internet connectivity.

Ask them to use any other network

Confirm, if they have tried using any other browser.

Try disconnecting the internet and connecting it again.

Check if they are using VPN and ask to disable it.

Try using different computer.

If nothing works, we will escalate the issue to the senior level support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker and change it bluetooth mode( if needed).

Turn on the bluetooth on the phone.

Tap on pair new device.

Look for the name of the speaker under available devices.

Click on the speaker name and click on pair.

Click OK or Confirm.

What according to you makes you a good candidate for customer service or technical support job? | Well! As I have been working on the same field for past 2.5 years and I do see myself as capable as needed for the process and the company. I see myself as a good candidate because it's really important for us to understand the customer and have patience and also control the customer when there are such situations and I have strong point there as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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