Subject: Tech Support Candidate - Kasturi Kadge
From: Kasturi Kadge <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 10:55:13 -0500

| | Tech Support Test

Name | Kasturi Kadge
E-mail | [email-masked]
Phone Number | (91) 7676259664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Karnataka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Startek | Customer support services | Over | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Settings --> history -->clear history

Clear cookies

Will check if website is blocked

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth of the device ( speaker ) and turn on bluetooth of the mobile and search for the speaker name for pairing . Select the speaker name in list of available speakers and connect it

What according to you makes you a good candidate for customer service or technical support job?

Understanding the issue of the customer , reasearch for the resolution and answer the questions asked .
Taking ownership is also required

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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