Subject: Tech Support Candidate - Pradeep Kumar Rajbhar Pradeep
From: Pradeep Kumar Rajbhar Pradeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 09:40:45 -0500

| | Tech Support Test

Name | Pradeep Kumar Rajbhar Pradeep
E-mail | [email-masked]
Phone Number | (+91) 9953500598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad Near Badarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Speakers & Audio
VoIP
Peripheral Device

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technology Limited | System Administrator | Till now | 22150
Previous Employer 1 | System Integration and infrastructure structure | Desktop support engineer | 13 Jan 2020 | 18000
Previous Employer 2 | Roman network Pvt. Ltd | Desktop support engineer | 24 Nov2016 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Make sure the internet is connected to computer and second situation DNS lookup failure issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected.

What according to you makes you a good candidate for customer service or technical support job?

Good listening and communication skills
Human skill
Bear the good and bad attitude of others

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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