Subject: Tech Support Candidate - Grace kimboi Samte
From: Grace kimboi Samte <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 08:27:15 -0500

| | Tech Support Test

Name | Grace kimboi Samte
E-mail | [email-masked]
Phone Number | (110062) 9774047193
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Khanpur devli road Delhi 110062
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Concentrix | Gurgaun | 1/1/2019 | 15k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check my Internet network. If there is no problem with the network, I will check my computer and restart it. If the problem continues I will take the help of the Custer service of the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first turn ON the Bluetooth speaker, the turn ON the mobile Bluetooth and search for the Bluetooth speaker name and connect to the said name. It will connect.
What according to you makes you a good candidate for customer service or technical support job? | A customer service or technical support job is to provide help to the customer with their grievances and problems and issues. Have to emphatise with the customer and provide the best solution possible. I can quick witted and can emphatise with the customer, have good communication skill and a quick learner and with this I think I am a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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