Subject: Trainer Candidate - Gurmeet Singh
From: Gurmeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 05:00:58 -0500

Tech Support
Test

Name

Gurmeet
Singh

E-mail

[email-masked]

Phone Number

(+91) 8770411709

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Indore

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Megatask Technologies

TL-QA

0

42000

Previous
Employer 1

Teleperformance

QA

0

21000

Previous
Employer 2

Teleperformance

TSE

0

17000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

Worked on
SOP, process improvements, meeting client expectations, TCD, TNI, Bottom
quartile

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

It happens in every role as it takes time to manage things and
settle down them. However it depends on person ability to handle and work upon
them. When I joined my last firm TL quality the business was new we and
employees were in learning phase we used to get escalations from clients end but
we worked as a team worked on weak agents. Bought quality percentage from red
into green colours also there were months wherein we used to get zero
escalations from anyone.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good is just helping customers with what we have. Great is
something wherein we go out of the box to resolve customers issue and make them
happy customers.

What according to you makes you a
good candidate for this position?

Good skills, able to manage
business and team in every situation, able to understand quality domain and
willing to work hard/smart to meet Quality

On a scale of 1 - 5
please rate your fluency in spoken English

4