Subject: Tech Support Candidate - Shubham Dutonde
From: Shubham Dutonde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 00:43:36 -0500

| | Tech Support Test

Name | Shubham Dutonde
E-mail | [email-masked]
Phone Number | (91) 8975307146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all restart your device because many problems can be solved by restarting your device.This is clear caches,and force the device to re-load the program or web page you may be having issues.
Before you restart or shut down your device,make sure to save all necessary work to prevent data loss.
Step 2: open your browser.In the address bar at the top, type in google.com, then push Enter or Return
. Make sure you're to load Google.com.once this loads.make sure you're able to search.Type something in the search box, then select Google search.
. Make sure search results load properly.
. If searching doesn't work, the there's reason to believe that you're not connected to the internet. Fix the connection issue before proceeding.
Step 3: open your preferred browser,and visita website checker page,such as down for everyone or just you.
. Enter in search block " isup.me"
. On the site,type in the website address you are having problems reaching,then push Enter or Return.
. Select just me in down
Step 4: look at the result from the site, to determine if the site is down.
.site down-if the result says that"it is not just you!", That means the site is down for everyone.
. If the result says that "It is Just you", that means there's a problem with the connection between your computer and the site, but other people can get to the site.
Note: is the website down for everybody?
Yes,try again later
No, try another browser.
Follow this steps properly then your error will solve easily.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swipe down from the top of the screen.
2. touch and hold Bluetooth.
3. Tap pair new device. If you don't find pair new device, check under ,"Available devices" or tap More. Refresh
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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