Subject: Arabic Language Test - SHAKIL AHMAD
From: SHAKIL AHMAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 11:57:25 -0500

| | Foreign Language Screening Test

Name | SHAKIL AHMAD    /  (+91) 7428366897    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Answer:

sir/mam we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact u.kindly set and check your delivery location again and call on 9 to pick your order

Explanation:

hope it help

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

I’m sorry to hear you’re not happy with our product. While I’m unable to offer a refund (please see our terms and conditions here),

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