Subject: Tech Support Candidate - Anchal Singh
From: Anchal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 09:52:40 -0500

| | Tech Support Test

Name | Anchal Singh
E-mail | [email-masked]
Phone Number | (121005) 8130927625
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If any website shows an error then I solve the problem with following steps:-

1)Restarting my device- Many basic problems can be solved  simply by restarting device. This clear caches, and forces the device to reload the web page may be having issue with, rather than use something that may  be partially wrong.

2)Make sure the internet is properly working or  not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down from the top of the screen of mobile phone.

2)Touch and hold bluetooth.

3)Tap pair new device. If you don't find pair new device, check under "Available devices" or tap More. Refresh.

4) Tap the name of the bluetooth device you want to pair with your  device.

5) Follow any on-screen instruction (if any other instruction is visible. According to the phone )

What according to you makes you a good candidate for customer service or technical support job?

Customer service or technical support job  should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
Common good qualities are :-
Agreebleness
Conscientiousness
Stability
Openness
Resolve
Reliable

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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