Subject: Tech Support Candidate - Rajat singh
From: Rajat singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 09:01:34 -0500

Tech Support
Test

Name

Rajat
singh

E-mail

[email-masked]

Phone Number

(+91) 8512878281

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

IDS

quality checker

August
04

24000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Follow steps below to remove error
(www.ndtv.com):

1. Insure internet access on your device, go to wifi settings available on
bottom right corner of your screen.

2. If error still occurs, go to the settings menu of your browser.

3. Click on Privacy and security.

4. Click on clear browsing data.

5. Reload the tab.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Steps to
connect Bluetooth speaker to mobile phone:

1)- Turn on the Bluetooth speaker and go to pairing mood.

2)- Turn on Bluetooth of your mobile.

3)- Go to Bluetooth settings and click on Pair new device.

4)- The name of Bluetooth speaker will appear on your screen.

5)- click on the name and the Bluetooth speakers will be connected.

What
according to you makes you a good candidate for customer service or technical
support job?

I am always responsive with positive attitude for
customers, I take accountability & ownership of the service I am providing ,
I try to understand Customer issues as a partner and provide best solutions
towards the problems. As a person I have a positive personality even in agitated
situations. I don't rush to answers unless I have a

perfect understanding of customer's needs and wants.

On a scale of 1 - 5 please rate your fluency in
spoken English

5