Subject: Tech Support Candidate - mohd Shabab haider
From: mohd Shabab haider <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 07:47:14 -0500

Tech Support
Test

Name

mohd Shabab
haider

E-mail

[email-masked]

Phone Number

(0522) 7972051011

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Ms office

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mercer

Senior pension admin

34200

Previous
Employer 1

Wns

Associate

July 15

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Check if am connected to a network

2. Check my internet plan/speed

3. Check internet setting in control panel

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
mobile bluetooth

2. Turn speaker on and press connect button

3. Check your mobile bluetooth if it is on visible mode

4. Accept pair request.

What according to you makes you a good candidate
for customer service or technical support job?

1. Good
attitude

2. Problem solving nature

3. Empathy towards customer.

4. Focus

5. Good listening skills

6. Product knowledge

On a scale of 1 - 5 please rate your
fluency in spoken English

4