Subject: Tech Support Candidate - Angrez Singh
From: Angrez Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 07:08:24 -0500

| | Tech Support Test

Name | Angrez Singh
E-mail | [email-masked]
Phone Number | (91) 9888322558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Otipy | Process trainer | NA | 38k
Previous Employer 1 | collegedekho | Process trainer | 24july'20 | 32k
Previous Employer 2 | Foodpanda | Process trainer | 13 march'19 | 28k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check the internet connection.
Next, I will check if the spellings in the URL are correct or not.
then, I will check and ensure that the particular website is not blocked by my browser. so to check this I will go to browser settings and check the restricted sites settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | switch on the BT speaker and switch on the BT on phone. detect the speaker on phone, tap on the device's name and pair the speaker. connection confirmation will be given by the speaker
What according to you makes you a good candidate for customer service or technical support job? | Good soft skills like attentive listening skills, empathy, probing, effective communication, and sound technical knowledge of your domain.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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