Subject: Tech Support Candidate - Shivendra Singh
From: Shivendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 06:44:59 -0500

| | Tech Support Test

Name | Shivendra Singh
E-mail | [email-masked]
Phone Number | (91) 9839038013
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 122
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Customer service Executive | August 2018 | 18000
Previous Employer 1 | Ienergizer | Customer service Executive | September 2020 | October 2021
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would first clear the history and cache & cookies if the issue persist I will use a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- turn on speakers bluetooth
2- turn on mobile bluetooth and search for available devices.
3. When the speaker bluetooth appears clicking tap pair & connect.

What according to you makes you a good candidate for customer service or technical support job? | A person should be active listener understanding and should have all the necessary knowledge of platform to communicate with client fluently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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