Subject: Trainer Candidate - Shahvi Saggu
From: Shahvi Saggu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 06:26:56 -0500

Tech Support
Test

Name

Shahvi
Saggu

E-mail

[email-masked]

Phone Number

(+91) 9821469905

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

R1rcm

QA

na

40k

Previous Employer 1

Groccy World Pvt Ltd

Operations
Manager

30.04.2018

25k

Previous Employer 2

Goibibo

Executive

30.08.2017

20k

If Selected, how much
time do you need to join?

40 days

Please briefly describe your work experience specifically in
training?

Currently I am working as QA but i am responsible
for training the team with all the new process updates and tools, also to create
the SOPs. I provide the complete process training to new joinees. Also, in the
previous company i was responsible to provide training to all the newly hired
team members.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I have faced a few such situations. A new joinee
after training was not performing well. S

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

I believe a good customer services is where you are
addressing all the customer queries where a great customer service is where you
resolve the customer queries within the time limit and also succeed to earn the
customer loyalty.

What according to you makes you a
good candidate for this position?

For this profile, you need a
person who has experience in customer support and team handling both. I started
my career on a very base customer support level and from interacting with
customers to providing training, quality and team handling i have experience in
all. Also i am people's person, team player, and patient which is important for
the ptofile

On a scale of 1 - 5 please rate your fluency in
spoken English

4