Subject: Tech Support Candidate - Rani Rashid
From: Rani Rashid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 05:15:57 -0500

Tech Support
Test

Name

Rani
Rashid

E-mail

[email-masked]

Phone Number

(91) 8755404088

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bareilly

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cogent E Services Pvt Ltd

CSA

10 November

9500

Previous Employer 1

SBI Cards

BRE

22
March

9000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will be clear the google history cookies,
caches, and if still problems occurs then will refresh the page , also restart
the system.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First I will open the bluetooth then will
search for device after that will make pairing of the device.And it will get
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Active
listening, politely speaking to customers, quick decesions, convincing the
customers.

On a scale of 1 - 5 please rate your fluency in
spoken English

5