Subject: Tech Support Candidate - Anshul Kamboj
From: Anshul Kamboj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 05:15:46 -0500

| | Tech Support Test

Name | Anshul Kamboj
E-mail | [email-masked]
Phone Number | (+91) 8744092420
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samin Tekmindz India Pvt Ltd. | Executive Project Implementation | 30 November | 20000
Previous Employer 1 | Ienergizer IT services Pvt. Ltd | Sr. Executive Customer Support | 30 November | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll Restart My Device.
2. I'll Make Sure that the Internet Connection Works properly or not? If the Internet connection works fine, then I will move to next step otherwise I will troubleshoot the networks connection.
3. If Internet connection works fine then I will check that other URLs are load properly or Not? I.e. Google.com & Etc.

4. If searching doesn't work, then there's reason that My computer is not connected to the Internet. Simply, we have to diagnose network connections.

5. If other URLs works properly then, we can visit the website isup.me to check that the website is not down for me or for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the speaker in pairing mode.
2. Switch on Bluetooth on mobile phone.
3. Wait for the phone to connect.
4. Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job? | Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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