Subject: Tech Support Candidate - Shubhanjali Jaiswal
From: Shubhanjali Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 05:13:53 -0500

| | Tech Support Test

Name | Shubhanjali Jaiswal
E-mail | [email-masked]
Phone Number | (91) 8840293855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | . | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Free up RAM by closing other open programs. ...
Restart the software. ...
Shut down and restart your computer. ...
Use the Internet to find help. ...
Undo any recent hardware or software changes. ...
Uninstall the software, then reinstall it. ...
Look for software patches. ...
Scan for viruses and malware.
Check for a firewall conflict.
Boot up in Safe Mode.
Defragment your hard drive.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device. ...
Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. ...
Step 3: Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | its all about your attitude in addition to your academic qualification like you should be soft spoken good listener problem solver helpful ...
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |