Subject: Tech Support Candidate - Akash Bansal
From: Akash Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 05:10:08 -0500

Tech Support
Test

Name

Akash
Bansal

E-mail

[email-masked]

Phone Number

(91) 8882765038

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sant nagar burari

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bajaj finance limited

Sales officer

19aug
2021

18k

Previous Employer 1

N/A

Previous
Employer 2

N/A

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Restart my device.

2.Make sure the internet connection works.

3.Check if the website is down for evebody or just me.

4.Open a new tab another site if can't open then continue on to the next
page.

5.Try to clear cookies and cahese.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Put the
speaker in paring mode.

2.Switch on Bluetooth on mobile phone.

3.Wait for the phone to connect.

4.Connect and play music.

What according to you makes you a
good candidate for customer service or technical support job?

1.Effective communication skills.

2.Detail knowledge about the product or service you offered.

3.Patience to listen customer.

4.Good sense of humor.

On a scale of 1 - 5 please rate your
fluency in spoken English

4