Subject: Tech Support Candidate - Jatin Baliyan
From: Jatin Baliyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 05:07:32 -0500

| | Tech Support Test

Name | Jatin Baliyan
E-mail | [email-masked]
Phone Number | (91) 9599821894
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi, Shahdara
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following is the list of steps to be taken in order to troubleshoot the given problem:
1. Identify that weather the problem is with our network or with the page.
2. If it is stating, “ no network “, than we will check our network to switch between Wifi and mobile data to see which network will work.
3. If it is taking to long to respond to a website than we can open another tab to perform a speed test to check if our network is providing enough speed or not.
4. If network is good and speed test is showing good results, than we will again reload the web page to solve the problem.
5. If the problem is still there, than we will close the browser and reopen it to again load the web page.
6. If the problem is still there, than we will clear tha cache and history and again check for the web page.
7. If the problem is still there, than we will open another tab or incognito to check for the web page.
8. Last open to go for a VPN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following is the list of steps to be taken to connect a Bluetooth speaker to your mobile phone:
1. Power on the Bluetooth speaker and open the Bluetooth in mobile.
2. Press the pairing button of Bluetooth speaker to activate tha pairing mode.
3. Open the Bluetooth setting in mobile to check for the available nearby devices.
4. Check for the name of Bluetooth speaker in your mobile in available nearby devices.
5. After watching the name of speaker, click to pair the device.
6. After pairing, click on the connect button and after connecting, good to go.

What according to you makes you a good candidate for customer service or technical support job?

1. Candidate should have a complete knowledge about of the app, software or any other platform for which they are hired.
2. Candidate should have a good listening skill to listen to the customer concern.
3. Candidate should be patient to listen to the complete problem of the customer.
4. Candidate should have a problem solving skill to handle the various situation with the customer.
5. Customer should have a good communication skill to communicate with the customer in a formal manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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