Subject: Tech Support Candidate - Raghwendra Pratap Singh
From: Raghwendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 05:03:44 -0500

| | Tech Support Test

Name | Raghwendra Pratap Singh
E-mail | [email-masked]
Phone Number | (201301) 9793627394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Network, Router, Configuration, DHCP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Henry Harvin Education | Sr. Customer Support Executive | 8th Oct 2021 | 18000
Previous Employer 1 | TechMahindra | Customer Support Executive | 6th Nov 2021 | 13700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Need to check internet connection
2. Need to open in another browser
3. Need to clear browser cache & cookies data
4. Need to check site is working or not
5. Need to restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker. The (power) indicator will light up or/and the (Bluetooth) indicator begins to flash.
When you turn on the speaker, the speaker tries to make a Bluetooth connection with the last connected Bluetooth device. If that device is nearby and its BLUETOOTH function is on, the BLUETOOTH connection will established automatically and the  (Bluetooth) indicator will stay lit. When you want to connect another Bluetooth device, terminate the current Bluetooth　connection first, by operating the currently connected Bluetooth source device.

Press and hold the  (power) - PAIRING button until you hear the voice guidance and the ( Bluetooth ) indicator begins to flash quickly. The speaker enters pairing mode.

Perform the pairing procedure on the Bluetooth source device to detect the speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have active listning, quick resolving, professional tone and patient.
I have 2 year experience in customer service also I have technical education as well along with technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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