Subject: Tech Support Candidate - Saloni mallick
From: Saloni mallick <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 04:37:59 -0500

| | Tech Support Test

Name | Saloni mallick
E-mail | [email-masked]
Phone Number | (201301) 8957434366
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 2021 | CCE | 06/10/21 | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will go with the basic step- restarting the computer and will check my connectivity as sone times there is network issue
Then will will disable adds on and other software which can cause problem
I will also try to open the same website on another device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the device - switch on bluetooth on mobile phone - refresh it - when the name of bluetooth speaker is shown connect to it
You can enjoy your song

What according to you makes you a good candidate for customer service or technical support job? | The most important work of customer support us to understand the problem faced by customer and I have patience and knowledge to resolve the issue as well as can handle the situation . Although I only have basic knowledge in technical term but I am determined to learn
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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