Subject: Tech Support Candidate - Lalit gupta
From: Lalit gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 04:20:11 -0500

Tech Support
Test

Name

Lalit
gupta

E-mail

[email-masked]

Phone Number

(+91) 8505828965

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1 Restart My PC

Many basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong.

2 Make sure the internet connection is work

a. Open your browser. In the address bar at the top, type in , then push Enter
or Return.

b. Make sure you're able to load Google.com. Once this loads, make sure you're
able to search. Type something in the Search box, then select Google
Search.

c. Make sure search results load properly.

d. If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before proceeding.

3 Check if the website is down for everyone or for just me

a. Open your preferred browser, and visita website checker page, such as "Down
for Everyone or Just Me".

b. On the site, type in the website address you're having problems reaching,
then then push Enter or Return.

c. Look at the result from the site, to determine if the site is
down.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn Bluetooth on or off

a. Swipe down from the top of the screen.

b. Tap Bluetooth

Step 1: Pair a Bluetooth accessory

Step 2: Connect

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.When your
phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

Good
knowledge  and Customer friendly nature.

On a scale of 1 - 5
please rate your fluency in spoken English

3