Subject: Tech Support Candidate - Tanishq Dixit
From: Tanishq Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 04:09:39 -0500

| | Tech Support Test

Name | Tanishq Dixit
E-mail | [email-masked]
Phone Number | (91) 8178662118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Will check my network and signals, then will check the app.
Or

-i will use ping checker
-Then will try step by step diagnostics and analyze the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Switch on the bluetooth speaker.
2)Search bluetooth option in settings.
3)Then will turn on the bluetooth option in mobile.
3)Will search for available devices.
4)Then will tap on the device name i.e.,Speaker and then it will automatically pair.

What according to you makes you a good candidate for customer service or technical support job?

1)Clear and good communication skills
2)Patience
3)Convincing power
4)Listening ability

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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