Subject: Tech Support Candidate - Ayush Kapoor
From: Ayush Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 04:02:57 -0500

| | Tech Support Test

Name | Ayush Kapoor
E-mail | [email-masked]
Phone Number | (91) 9873474127
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Punjabi bagh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Plaza premium lounge | Gso | 14/072021 | 17500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the website

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps( www.ndtv.com)

Check the web address (www.ndtv.com) in the address bar to make sure you're going to the right webpage.If you are, try to open the same webpage on another computer connected to the same network.If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.Delete your cookies

Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors.

On your computer, open Chrome .At the top right, select More .Select More tools  Clear browsing dataSelect a time range  Cookies and other site data  Clear data.Change your proxy settings

If the browser takes a long time to load a webpage or search, it might be using a web proxy. If you see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy settings.

At the bottom right, select the time.Select Settings .In the "Network" section, select the network you're using.Select the network name again.Select Proxy.Change your proxy settings.

Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory

Swipe down from the top of the screen. Touch and hold Bluetooth . Tap Pair new device.  If you don't find Pair new device, check under "Available devices" or tap More.  Refresh. Tap the name of the Bluetooth device you want to pair with your device.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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