Subject: Tech Support Candidate - Matta Ravikumar
From: Matta Ravikumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 03:29:17 -0500

| | Tech Support Test

Name | Matta Ravikumar
E-mail | [email-masked]
Phone Number | (521213) 7730979174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Nuzeveedu
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Isuzu motars India Pvt Ltd | Quality inspection engineer | Sep | 15K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | And we are chose alternative options to Run gha commands and apps
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First your switch on the Bluetooth options and asa well as Phone also in phone options will be displayed which bloototh is turned on and connect tothat network so that it will be connected

What according to you makes you a good candidate for customer service or technical support job?

I have great communication skills to overcome the customer problem to give a better solution for the coustomers

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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