Subject: Tech Support Candidate - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 03:26:24 -0500

| | Tech Support Test

Name | Shubham Sharma
E-mail | [email-masked]
Phone Number | (91) 9816355966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kangra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Byju's | Business Development Trainee | 22/09/2021 | 23000
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check if my internet connection is stable or not. If it's stable I will check if my antivirus or firewall is blocking the site from opening. If it still doesn't open,then I will try to open the site on some other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all turn on the bluetooth on the mobile phone and also turn on the bluetooth speaker. After that search for the speaker's name on the available bluetooth devices and click on the name of that bluetooth device. You will get a message to pair your mobile with the speaker,where you have to click yes.
What according to you makes you a good candidate for customer service or technical support job? | I am using technical devices since I was in my 9th standard and also I have good communication skills so I can work both effectively and efficiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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