Subject: Tech Support Candidate - Aakib Malik
From: Aakib Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 02:11:09 -0500

| | Tech Support Test

Name | Aakib Malik
E-mail | [email-masked]
Phone Number | (+91) 8377866336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Majorel | CSE | 07/11/2021 | 27000
Previous Employer 1 | Teleperformance | CSE | 07/06/2021 | 22000
Previous Employer 2 | Concentrix | CSE | 31/09/2020 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will open a new tab and check to see if I can load another website like google.com or mozilla.org.

If I can open another site, skip down to The problem only happens with certain websites.

If I can't open another site, I will continue on to the next step.

The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click on the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case, you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook, this may only be a few minutes.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Open Bluetooth from settings on phone.

Step2. Go to the blutooth mode in the speaker.

Step 3. Search for the name of Bluetooth speakers on phone.

Step 4. Click on it and both the Bluetooth speaker will connect to each other.

What according to you makes you a good candidate for customer service or technical support job?

My listening skills so that I can listen to my customer and get to the absolute results

Second my ability and knowledge to resolve the understood query.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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